TERMS AND CONDITIONS

ADR UK SERVICES LTD
Company Number: 15461206
Registered Address: Astral Towers, Betts Way, Crawley, England, RH10 9XA
Email: info@adr-services.com

Last Updated: April 2026

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern the provision of services by ADR UK SERVICES LTD (“we”, “us”, “our”). By accessing our website, engaging our services, or entering into an agreement with us, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our services.

2. SERVICES

We provide business-to-business (B2B) services including, but not limited to:

• Lead generation
• Data qualification
• Market research and targeting
• B2B data sourcing and enrichment
• Campaign support and related consultancy services

The exact scope of services will be defined in writing (including email agreement, proposal, or contract) prior to commencement.

We reserve the right to modify or discontinue services at any time, subject to ongoing contractual obligations.

3. CLIENT RESPONSIBILITIES

By using our services, you agree that:

• You will use all data provided in compliance with UK GDPR, EU GDPR, and PECR regulations
• You are solely responsible for how you store, process, and use any data supplied
• You will not use data for unlawful, misleading, or unethical purposes
• You will ensure your internal systems and outreach methods comply with applicable laws

ADR UK SERVICES LTD accepts no liability for how clients use data after delivery.

4. DATA COMPLIANCE

All services are provided in accordance with UK data protection laws and, where applicable, EU GDPR regulations.

However, it is the client’s responsibility to ensure lawful use of any personal or business data received, including:

• Lawful basis for processing
• Marketing consent where required
• Compliance with PECR for electronic communications

We do not guarantee that data will be suitable for any specific marketing or sales outcome.

5. PAYMENT TERMS

Unless otherwise agreed in writing:

• Payment is required in full prior to service delivery or on agreed invoice terms
• All fees are non-refundable unless otherwise stated in a written agreement
• Late payments may result in suspension or termination of services
• We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

6. DELIVERY OF SERVICES

• Delivery timelines will be agreed on a per-project basis
• We will use reasonable efforts to meet agreed deadlines
• Delays caused by incomplete client information or external factors are not our responsibility
• Deliverables are typically provided in digital format (e.g. CSV, Excel, or CRM-compatible files)

7. DATA ACCURACY DISCLAIMER

While we take reasonable steps to ensure accuracy, we do not guarantee that all data will be:

• 100% accurate
• Complete
• Up to date at the time of use
• Suitable for every specific purpose

Data is provided on an “as is” basis for business use.

8. INTELLECTUAL PROPERTY

Unless otherwise agreed:

• All methodologies, processes, and internal systems remain the property of ADR UK SERVICES LTD
• Clients may use delivered data solely for internal business purposes
• Clients may not resell, redistribute, or publish data without written consent

9. CONFIDENTIALITY

Both parties agree to keep confidential all non-public business, technical, and commercial information disclosed during the course of the engagement.

This obligation survives termination of services.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• We shall not be liable for any indirect, consequential, or incidental losses
• We are not responsible for lost profits, lost revenue, or business interruption
• Our total liability shall not exceed the total fees paid for the specific service giving rise to the claim

Nothing in these Terms excludes liability for fraud or any liability that cannot be excluded under English law.

11. NO GUARANTEE OF RESULTS

We do not guarantee:

• Sales conversions
• Lead response rates
• Revenue outcomes
• Marketing performance

Our services are designed to improve targeting and data quality, but final outcomes depend on the client’s sales process, offer, and execution.

12. THIRD-PARTY SERVICES

We may use third-party tools, providers, or platforms to support service delivery.

We are not responsible for:

• Third-party downtime
• Data inaccuracies from third-party sources
• External platform restrictions or changes

13. TERMINATION

We reserve the right to suspend or terminate services if:

• Payment terms are not met
• There is misuse of data
• The client breaches these Terms
• Legal or compliance risks are identified

Clients may terminate ongoing services by providing written notice, subject to agreed contract terms.

14. FORCE MAJEURE

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Internet or infrastructure failures
• Government actions
• Labour disputes
• Cybersecurity incidents

15. DATA PROTECTION

We process personal data in accordance with our Privacy Policy and applicable data protection laws.

For full details on how we collect and use data, please refer to our Privacy Policy.

16. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. ENTIRE AGREEMENT

These Terms, together with any written agreement or proposal, constitute the entire agreement between the parties and supersede any prior discussions or understandings.

18. CONTACT INFORMATION

If you have any questions regarding these Terms, please contact:

ADR UK SERVICES LTD
Email: info@adr-services.com
Address: Astral Towers, Betts Way, Crawley, England, RH10 9XA